For International Customers

How to Use Our Website

・Language Selection
Please select “English” from the Language menu on the top page or in the header. All menus, product descriptions, and policies will then be displayed in English.

・Country / Currency Settings
From the Country/Region menu at the top of the page, select your country. Prices will be displayed in your local currency.

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About Our Products

・Our matcha is certified Organic JAS and produced in Uji, Kyoto. No pesticides or chemical fertilizers are used.

・100% plant-based, vegan-friendly, and gluten-free.

・Detailed allergy information is provided for each product.

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Shipping, Taxes & Duties

・We use Buyee Connect, a reliable international shipping service, to deliver products to our overseas customers.

・With Buyee Connect, we can ship to over 100 countries and regions worldwide.

・All international shipping procedures, including customs documents, are handled by Buyee Connect, ensuring a smooth and safe delivery process.

・Shipping costs vary by weight and destination. The total shipping fee will be automatically calculated at checkout.

・Customs duties, VAT, or import taxes may be charged according to your country’s regulations and are the responsibility of the customer.

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Payment Methods

・Accepted credit cards: Visa and Mastercard

・PayPal and other international payment options are available

・Please note that exchange rates and transaction fees may apply depending on your payment method

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Returns & Refunds

・In case of defective or incorrect items, we accept returns and issue refunds.

・Please review our return policy carefully, as international return shipping costs may vary depending on the situation.

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Customer Support

・We provide support in English.

Email: shop@zen-biomatcha.com